The firm levies Rs. 4,750 as documentation and transfer charges in addition to the Rs. 3,937 visa application fee.
A courier takes the applications to the firm’s head office, but an undue delay happens when informing applicants about any shortcomings in their applications.
The head office is without even a fixed telephone.
When contacted, a spokesman for VSS Lanka said a delay as alleged would be looked into.
According to him, outsiders would not be given its fixed telephone number, and customers could reach it via the mobile phone number given.
He added the Japanese embassy has handed over the full responsibility of its visa matters to them.
When contacted, a spokesperson for the embassy’s visa division said they were yet to be informed about any visa delays.
She declined to speak to the media via telephone.
Visa applicants say that the Australian embassy too, has handed over its visa mattes to a private company, but is closely monitoring the entire process.