Taking the message of ‘High Speed Claim’ to the customers is reputed cricketer Rangana Herath, who has collaborated with Janashakthi Insurance to launch this unique service product, which further enhances Janashakthi’s Full Option brand. ‘High Speed Claim’ clearly differentiates itself as the most convenient and beneficial motor claims product in the market, backed by the solid support of a dedicated customer care team.
In the event of an accident, the Full Option policyholder has only to call the Janashakthi hotline, which will dispatch an assessor to the accident site. On assessment, the policyholder will immediately receive an accurate estimation of damages by the assessor there and then. If accepted, the policyholder will receive a SMS with a PIN, which he or she can use to withdraw the claim payment from an ATM, eliminating the need to visit a branch to receive a claim payment.
Commenting on the new pioneering service, Jude Fernando, Chief Executive Officer – Janashakthi General Insurance Limited, said, “At Janashakthi, we make sure that our customers are at the heart of our business. We have been observing our customers’ changing lifestyles, and have understood that the customer’s need is for a simple, quick, and hassle-free solution to claim payments. With this in mind, we have concentrated our efforts in driving service excellence through innovating our customer service processes. We are happy to see that these efforts have led to significant improvement in service levels, which have been observed through research over the last several quarters. Today, we launch the Janashakthi Full Option ‘High Speed Claim’ service with confidence, knowing that this simple 2-step process, backed by our passionate customer care team who are determined to provide unparalleled service levels, offers the best of the best to our loyal customers”.
Janashakthi Insurance PLC, founded in 1994, made its mark in the industry as an innovator and household name over a span of two decades. As an organisation that strives to deliver excellence in Customer Service by addressing the insurance needs of its customer base, Janashakthi has an island wide branch network of 113 branches, a 24-hour call centre and a round the clock assessor service. Today, the Company stands strong as a leader in Motor, Non-Motor and Life Insurance services and continues resolutely on its vision of lighting the lamp of insurance in every home and work place.